Radical Change Management
Introducing design into a heritage engineering -centric environment might be only a little easier than getting a spacecraft to Jupiter.
The Europa Clipper, a robotic spacecraft mission designed and controlled by six distributed institutions, needed help designing human operations and processes in order to do the most possible science in space. This is the story about how a team of UX designers convinced them to adopt design processes they didn’t know they wanted and pay for it using funds they didn’t know they had using “radical change management.”
I am a Senior User Experience Designer at the NASA Jet Propulsion Laboratory where I design software for robotic space exploration. My projects on lab include designing augmented reality tools for spacecraft engineering and Mars exploration, and designing processes and software to support spacecraft operations for the Europa Clipper mission; a spacecraft set to arrive at the Jovian moon in 2025 to determine whether it contains life supporting properties. My users are planetary scientists, spacecraft engineers, and operators.