Making It Happen: From Service Design to Real-World Delivery

To solve complex design-delivery challenges we need multiple specialists to work collaboratively and iteratively. The problem is that service design can often be too abstracted from the delivery experience, where things inevitably change as obstacles are encountered and new knowledge becomes available. How can we successfully coordinate service design and delivery, and solve the puzzle of delivering a minimum viable service?

In this hands-on masterclass, you will be tackling a complex service design challenge based on a real-life use case in a cross-functional team. You’ll need to work together to rapidly prioritize the features of a minimum viable service, balancing customer needs with unanticipated constraints. The workshop is a mixture of practical advice and active participation, with a focus on doing. It’s suitable for service designers of all levels who are trying to get great work done in complex environments.

Join experts from Designit and dive into the world of service blueprints, prioritization exercises, and navigating client, technology and customer curveballs. Improve your collaboration skills and learn how to rapidly prioritize features for a minimum viable service. Learn ways to increase service design’s influence in the delivery phase of a project and get practical tips and tools that you can start applying right away.