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Trust Me, I'm a Designer

A a community, design’s emphatic focus on getting the ‘seat at the table’ we deserve has come at the expense of knowing how to sit responsibly in it. This talk focuses on how to build and maintain design trust with our partners, and our users, which will allow us to truly seize the opportunities we’ve created for ourselves.

As the role of design continues to expand in both the workplace and in the hearts and minds of consumers, designers are amassing more power than ever. Yet, our purview and authority can sometimes outsize our ability to deliver on our promises. Our emphatic focus on getting the ‘seat at the table’ we deserve has come at the expense of knowing how to sit responsibly in it. This talk focuses on how to build and maintain design trust with our partners and our users, which will allow us to truly seize the opportunities we’ve created for ourselves. As we better weave trust into our experiences, design will be more consistently regarded as a powerful force for good. We may no longer simply ask our peers and our customers to trust us, we must intentionally create the ecosystem for ‘design trust’ to flourish.

Michael Chanover

Michael Chanover is Vice President of Design & User Experience at NerdWallet, a leading FinTech company. He has been a designer for the past 25 years and have worked in studios (frogdesign, and others), larger companies (Disney, and others), and start ups (NerdWallet and others) alike.

Michael has been the recipient of the UNESCO Design for Rehabilitation Award and has lectured, written, and taught on the subject of strategic design. He holds a BFA in Industrial Design from the Rhode Island School of Design and teaching positions at the California College of the Arts and the Academy of Art University in San Francisco.

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