Designing Police Software Without Bias
Learn how Mark43 combats bias in their products used by law enforcement.
At Mark43, we design software for law enforcement. There are pressures we experience every day, from building product features to fulfilling contract obligations. But how can police software be effective for our clients and investors while also delivering a tangible benefit to the people living in the community?
This tension is what motivated myself and others to create the Corporate Social Responsibility Working Group. The group evaluates features added to our software and acts as a forum to discuss ethical questions that arise frequently when working with law enforcement. The group created a rubric that anyone at the company can use to evaluate a product idea or feature.
In this presentation I will share how we set up the Corporate Social Responsibility Working Group and walk through a feature we built using the rubric as evaluation.
My work as a product design lead at Mark43 has helped me understand the complex state of policing and the role software can play in the profession. Since joining the team in 2016, the company has grown to 175 employees, supporting over 13K police department staff who serve 6.9M citizens.
Previously I worked as an experience designer for Saks Fifth Avenue, UncommonGoods, and BorsaWallace.