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Abuse and Disinformation at Twitter: An Inside Story

Jon Bell worked on Twitter’s Abuse team as the lead designer in 2016, and is haunted by his team’s inability to take the threat seriously and make significant progress towards addressing it. This talk is a behind-the-scenes look into all the complexity, the surprises, and the lessons learned on the front lines of one of the most challenging social and UX issues of our time.

Citizens are in the middle of a global disinformation campaign. The attackers know all the legal loopholes, all the social engineering tricks, and all the blind spots they can exploit. Meanwhile, average citizens don’t understand how to protect themselves and just want software to be as simple as possible. It’s a recipe for disaster, which is what we got.

Jon Bell worked on Twitter’s Abuse team as the lead designer in 2016, and is haunted by his team’s inability to take the threat seriously and make significant progress towards addressing it. This talk is a behind-the-scenes look into all the complexity, the surprises, and the lessons learned on the front lines of one of the most challenging social and UX issues of our time.

Jon Bell

Before moving my family to New Zealand to work as a design lead at Alphero, I was a Staff Product Designer at Twitter working to fight online abuse and harassment. I previously led teams on Office Mobile and Windows Phone and worked at frog design before that.

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